What platform do you build on?
The websites we build, customize and style are exclusively for the self-hosted WordPress.org platform. We do not work on the WordPress.com platform. Not sure which is which. This will help you understand the difference.
What is the process?
There are many steps to a website, all with multiple moving pieces, that have to work together to create a beautiful online home.
There are four major areas
- Brand Questionnaire - This is a detailed document that helps us to really understand your project and the direction it needs to go.
- Research & Design - The brand questionnaire gives us the details we need so we can begin working on your project and design process.
- Pre-Launch - This step is where you will actually see your website for the first time to review and advise us of revisions you'd like to see.
- Launch Day - The day you've been waiting for, has finally arrived. This is the day that everything is a go on your website and it is ready for all the world to see.
Before we can give you a Start Date for
Additional items we may need from you include the files for your existing logo (if you have one), basic website text you would like on your site and high-resolution photos that may be needed.
If you would like assistance with locating high-resolution styled stock photos for your project and your designer package does not include this service, we offer it as an Al La Carte item you can add to your project for an additional fee.
What are your turntimes?
Amber Designer Package: 10-15 Business Days From Project Start Date.
Bronze Designer Package: 15-20 Business Days From Project Start Date.
Copper Designer Package: 20-30 Business Days From Project Start Date.
What is your refund policy?
If you purchased a design package, you may request a refund, as long as your project has not yet started. Once you have signed your Design Proposal, $250 of your original deposit is non-refundable. Once your Start Date begins, we are unable to offer any refunds.
What forms of payment do you accept?
All purchases will be invoiced and sent to you within 2 business days of booking or purchase via PayPal.
50% of the cost of the project is required before it will be added to our work schedule and to secure a start date. The remaining 50% is due before your website is installed and launched.
Al La Carte projects are paid 100% in advance of a start date.
You may use the methods of payment available through the PayPal service. Please note: You do NOT need to have a PayPal Account to pay through PayPal.